Keeping You Safe
If you’re arriving by air, please do take the time to check with your airline their precautionary measures. Once we collect you from the airstrip on your arrival, the lodge vehicle will have been thoroughly cleaned and we will have hand sanitizer and a temperature gauge.
Checking In & Out
We want to make your stay as simple and relaxed as possible. At the lodge you will be greeted with a warm sterilized hand towels on your arrival and a welcome glass of fresh passion fruit juice
Flexibility & Simplicity
We understand that everybody’s level of concern is entirely personal and while our promise is that your safety is our number one priority, we want to ensure that we are working to your comfort level. So, whether that’s choosing not to have housekeeping during your stay, or providing you with the same member of staff for the whole of your stay, you can have complete confidence that we remain fully flexible, adapting our processes around your preferences and ensuring that you have as memorable a stay with us as ever.
Keeping It Clean
We give you our absolute word that we will be carrying out the most meticulous cleaning measures throughout the lodge. You may notice a few temporary alterations to some of our communal areas as we do our very best to keep our guests safe. Our communal areas will still have the same beauty, comfort and authenticity that they have always done, but as we strive to increase safety measures we ask you to kindly bear with us.
For the comfort of our guests, we have placed hand sanitiser stations throughout the public areas at Nile Safari Lodge. Hand cloths have also been replaced with disposable cloths throughout for your convenience and we encourage all of our guests to make use of these and the sanitiser throughout their stay.
For the safety of both our staff and guests, our staff will be wearing face masks at all times. Whilst these may well hide our smiles, we will most certainly still have smiling eyes! We kindly ask our guests to respect the mandatory government guidelines which require guests to wear a face mask in all communal areas and while on game drives. Unless of course you are enjoying our incredible meal experiences!
It is our number one priority to ensure the ongoing safety and wellbeing of all of our guests and staff, and with that in mind, we hope you’ll understand that we’ll be carrying out temperature checks and a medical questionnaire for all guests on arrival. In addition, our staff will undergo daily temperature checks before they start work every day (including those staff that reside on property); so you can have complete trust that you are always in safe hands.
Should any of our guests have any health concerns, we are in contact with a nearby health facility and we have a standby vehicle for evacuation 24/7. All our guests are covered from any accidentally injury at the lodge.
We know that game drives are one of the most important experiences at Murchison and therefore our transfer vehicles, like everything else, will be meticulously cleaned, before and after every game drive. To ensure safe social distancing, guests on game drives will be reduced to six people per vehicle, unless travelling as one larger family or group, of course. We promise you’ll still have the same magical Murchison Falls game drive experience and this really is some of the best viewing in the world. The wildlife will, as ever, be respecting our social distancing rules too!
We all love to be pampered every now and then and whilst there is likely to be a limited treatment offering compared to normal, we will be making use of the incredible naturally ventilated Mtoni spa. By their very nature, beauty treatments have very strict hygiene protocols, so you can have confidence that our trusted therapists will be operating in the safest way possible.
We know lots of our guests like to stay active during their stay and whilst we still encourage this, please understand some activities might not be available. Our team will be sure to keep you updated before you arrive on property, but if you have any questions about particular activities or our third party partners, please do reach out to our lovely reservations team who will be happy to help.
How long will these measures be in place?
We can’t put a date on that as it very much depends on local Uganda government advice, but we will continue to review all of our measures and ensure they remain in line with local law whilst keeping both our guests and staff safe.
Can I hire the entire lodge exclusively?
The simple answer is yes! Our lodge has 8 bandas which can be booked exclusively, meaning you’ll have the whole place all to yourself.
What happens to my luggage?
Your luggage will be thoroughly cleaned and sanitised at every single touchpoint upon arrival and departure, so that’s one less thing for you to worry about.
How will game drives work?
There will be a limit to the number of guests sharing a vehicle for game drives, to ensure social distancing – currently this is set to six guests per vehicle. Of course, if you are part of a group then you will still be able to have up to nine guests in one vehicle. Government guidelines require guests to wear masks during game drives. We hope you understand this is for your safety and that of other guests and our team. Vehicles will be thoroughly cleaned before and after each use, including all equipment we carry on the vehicles i.e. binoculars and the wildlife reference books for guests to use, and we will have hand sanitiser on board for our guests’ convenience too. As an additional measure, guests will also be allocated the same game drive vehicle for the duration of their stay, wherever possible.
Can I still hire a game drive vehicle exclusively?
Yes, absolutely. You can still hire your own private vehicle exclusively for your party, subject to availability. Please do speak with our friendly reservations team directly who can organise this for you.
What if I don’t want housekeeping?
That’s completely fine! We will be limiting housekeeping services, but should you wish not to have housekeeping during your stay just let us know and we’ll ensure our team are aware.