Terms And Conditions

This contract is governed in accordance with the law of Uganda

RATES

All room rates and fees are in United States Dollars (USD) and include 18% VAT. 
Rates, inclusions, and room occupancies are as stated in your confirmation and rates may be subject to change at any time without notice.

PAYMENT GUARANTEE POLICY

A valid credit card guarantee is required at time of booking and a reservation will be deemed confirmed after processing of all deposits and payments according to the below terms. Nile Safari Lodge reserves the right to release bookings without prior notice if full payment is not received on time. 

Confirmation is also subject to receiving all guest names, particularly for multiple room bookings. 
Payment is accepted by credit card or bank transfer. All guest must be accompanied by passport or ID verification.

BANKING DETAILS BELOW (Novam Ltd USD Account):

Account NAME: Novam Ltd
Account Number: 6006392456
Bank Name: ABSA Bank Uganda Limited, Kampala, Uganda Bank Swift Code: BARCUGKX

Notes: Contact us for details if making an international bank transfer. Please use name of guest/party or invoice number (as per invoice) as reference for all bank transfers/deposits. All payments must be received in FULL i.e. NETT of any changes. 

In addition, other Deposit and Payment terms apply and this includes:

2020 YEAR

For travel up to 14 December 2020

  • 30% deposit of total room charges is required at time of booking.
  • Full and final payment is required no later than 7 days prior to arrival.

For travel in Festive Season 15 December 2020 to 31 December 2021

  • 25% non-refundable deposit of total room charges is required at time of booking.
  • Full and final payment is required no later than 45 days prior to arrival.

2021 YEAR

For travel 01 January 2021 to 14 December 2021

  • 30% deposit of total room charges is required at time of booking.
  • Full and final payment is required not later than 60 days prior to arrival.

For travel in Festive Season 15 December 2021 to 05 January 2022

  • 25% non-refundable deposit of total room charges is required at time of booking.
  • Full and final payment is required no later than 90 days prior to arrival.

CANCELLATION POLICY

If you are unable to travel (or utilise the accommodation and services previously confirmed), cancellation fees may apply. 
A change in the length of stay or dates of your reservation is subject to availability and may result in a rate change. A revision made to a booking may also constitute a cancellation. In case of shortened length of stay, the cancellation policy will apply for the cancelled nights. If a booking deposit must be refunded, please note that any credit card surcharge is unable to be refunded.

Cancellation, early departure, and no-show fees incurred are the sole responsibility of the client and will be charged accordingly as follows:

2020 YEAR

For travel up to 14 December 2020

  • 7 days or less prior to arrival, will incur a fee of 100% of total room charges.
  • Reservations made within 7 days of arrival require full payment within 24 hours and will incur a fee of 100% of the total room charges.

For travel in Festive Season 15 December 2020 to 31 December 2021

  • 45 days or less prior to arrival, will incur a fee of 100% of total room charges.
  • Reservations made within 45 days of arrival require full payment and will incur a fee of 100% of the total room charges.

2021 YEAR

For travel from 01 January 2021 to 14 December 2021

  • 59 days – 31 days prior to arrival, will incur a fee of 50% of total room charges.
  • 30 days – 0 days prior to arrival, will incur a fee of 100% of total room charges.

For travel in Festive Season 15 December 2021 to 05 January 2022

  • 90 days or less prior to arrival, will incur a fee of 100% of total room charges.
  • Reservations made within 90 days of arrival require full payment within 24 hours and will incur a fee of 100% of the total room charges. 

Early Departures or No-Shows

A fee equivalent to 100% per night plus taxes for early departures applies. In the event of a no-show (i.e. if you neither use nor cancel your reservation), a fee equivalent to the value of the entire stay will be incurred. Early departures or cancellations due to inclement weather are fully chargeable.

Travel Insurance
Niles Safari Lodge reserves the right not to provide exemptions from its cancellation policy for medical or personal matters, inclement weather, or other circumstances. It is recommended to purchase adequate travel insurance prior to confirmation and acceptance of terms, conditions, and cancellation policy. 

ADDITIONAL GUESTS AND CHILDREN SURCHARGES

Child and Sharing Policy

  1. Children’s rate: Under 5 years, accommodated free if sharing room with full paying adults (Maximum two children)
  2. Children of 5-12 years of age accommodated at reduced rates when sharing a room with full paying adults.
  3. Children in their own room or of 13years and above pay the relevant full adult rates applicable.

ARRIVAL AND DEPARTURE

Check-in Time
13:00 hours/1.00pm. Earlier access is subject to availability on day of arrival.

Check-out Time
10:00 hours/ 10.00am. For guests requiring a later check-out, a fee equal to 50% of the room rate is applicable up to 18:00 hours/6.00pm and a full night’s rate is required after this time.

OTHER INFORMATION

Group Bookings
A maximum of four rooms may be booked through the website. Please ensure you provide full names for each room, otherwise the duplicate name reservation may be cancelled. Please email info@nilesafarilodge.com for reservations of five rooms or more.

Minimum Age
There must be at least one guest of minimum 18 years of age, with a valid credit card in their name, present upon check-in. This guest must be holding the payment for the travelling party against this credit card.

Smoking
All indoor areas, public areas and restaurants are strictly non-smoking.

Other 
Please be advised that service charges, fees and taxes are subject to change at any time without prior notice and Nile Safari Lodge reserves the right to introduce these in accordance with law. The prevailing tax rates at the time of stay will be charged, along with the introduction of any new fees or taxes. Please note it is forbidden for guests to bring their own drinks to the lodge.

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